IT Emergency Management - Consulting

HITS IS provides various services in the field of preventive IT emergency management. The focus of preventive IT emergency management is process-based preparation for the rapid restoration of regulated and secured IT operations.

Emergency and crisis situations resulting from security incidents require additional measures from IT emergency management and the cross-process coordination of several people and teams, as well as a targeted communication strategy. The central organization establishes uniform processes that are continuously improved. The aim is to support Bavarian universities in introducing and improving their business continuity management process. 

To make it easier to get started with the topic of "Business Continuity Management", HITS IS offers workshops.

Scope of Services and Service Specifics 

The IT Emergency Management Consulting service consists of three different service packages that can be used independently of each other:

Advice

• Consulting on the implementation of the IT emergency management process using common standards.
• Review of existing BCM documents with regard to completeness, usability, and conformity with common standards. The results of the review will be made available in the form of a written report.
• Advice on the recording of assets, including grouping, and risk assessment in relation to the business impact analysis. 

Workshop 1: "Business Continuity Management (BCM) – First Steps"

• Teaching basic concepts and procedures for the introduction of business continuity management
• Provision of training documents

Workshop 2: "Crisis Management"

• crisis management training; Damage analysis, communication, recovery
• Preparation of documents for crisis management (based on provided templates)

Service Parameters

HITS IS provides a guideline for the implementation of a business continuity management process.

Advice

• The consultations take place in interviews with workshop character. The results of the interviews are recorded in protocols.
• The results of the document reviews are recorded in written form.
• After ordering the service, it will be made available within three weeks. 

Workshops

• Pre-registration is required for participation in workshops.
• During the workshops, additional documents will be developed and made available to the participants.
• The number of participants in the individual workshops is limited.

Requirements

• BCM controller must be determined
• Registration for workshops
• Self-contained asset capture and continuous maintenance
• Organization of the training
  • Training room with projector (HDMI)
  • Internal appointment coordination
  • Invitation of participants

User / Customers

This service is made available to the following categories of users.

The service can be requested by CIO, CISO, ISB or data center management of the universities in the digital network via e-mail to informationssicherheit@remove-this.digitalverbund.bayern .