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HPC User Support at LRZ

For all HPC platforms at LRZ, user support is provided via a Servicedesk Portal. Please use the direct links given below. Mailinglistes are available but are not the preferred way of contact.

System Direct link in Servicedesk Mailing List

Petaflop System "SuperMUC"

Report a SuperMUC Incident via Servicedesk

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Linux Cluster

Report an Incident for the Linux Cluster via Servicedesk

lx-admin(at)lrz(dot)de
(preferred contact is by LRZ Servicedesk)

Remote Visualization

Report an Incident for Remote Visualization via Servicedesk

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Grid services Report an Incident for Grid Services via Services

grid-support(at)lrz(dot)de

Note: On weekends or outside normal office hours, reporting to the LRZ Service Desk e.g., via the phone number 089 35831-8800 may provide problem resolution.

For questions from special application areas, you may also directly contact members of the support team listed in the table below. However, we always recommend to report an incident at since this will guarantee that your request will be processed on short order.

High Performance Computing:

Name

Phone

E-Mail

Area of support

Dr. Matthias Brehm

089-35831-8773

Brehm(at)lrz(dot)de

Group Leader: High Performance Computing. Fortran

Dr. Momme Allalen

089 35831-8816

Allalen(at)lrz(dot)de

Application support, quantum chemistry; optimization and scaling of HPC codes.

Dr. Reinhold Bader

089 35831-8825

Bader(at)lrz(dot)de

Parallel Programming and associated tools, performance libraries, Fortran. Change and configuration management of application software.

Dr. Alexander Block

089 35831-8817

Block(at)lrz(dot)de

Application support fluid dynamics and FE, optimization and scaling of HPC codes.

Iris Christadler

089 35831-8861

Christadler(at)lrz(dot)de

Parallel Applications, Accelerators, C++ .

Dr. Nicolay J. Hammer

089 35831-8872

Hammer(at)lrz(dot)de

Intel Compilers, MKL, etc. .

Dr. Ferdinand Jamitzky

089 35831-8727

Jamitzky(at)lrz(dot)de

Java, Scripting, HPC Problem Management , Life Sciences

Orlando Rivera

089 35831-8827

Rivera(at)lrz(dot)de

Application optimization and scaling, CFD and FE applications.

Dr. Volker Weinberg

089 35831-8863

Weinberg(at)lrz(dot)de

New programming languages and paradigms.

Cornelia Wendler

089 35831-8857

Wendler(at)lrz(dot)de

HLRB-II user administration and project management; HPC Statistics

Virtual Reality and Remote Visualization:

Jutta Dreer

089 35831-8741

Dreer(at)lrz(dot)de

Software and user support for virtual reality environments

Dr. Ferdinand Jamitzky

089 35831-8727

Jamitzky(at)lrz(dot)de

Software and user support for remote visualization support 

Dr. Helmut Satzger

089 35831-8764

Satzger(at)lrz(dot)de

System Configuration. Software and user support for remote visualization support

Grid Computing: Please consult the Grid Team's support pages